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Quality Management: Introduction to total quality management for production, processing, and services / David L. Goetsch and Stanley B. Davis.

By: Contributor(s): Material type: TextTextPublication details: Englewood Cliffs, New Jersey, USA : Prentice Hall US, 1996.Edition: 2nd edISBN:
  • 0132325217
Summary: This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a real world setting.
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre Main Shelves 658 GOE (Browse shelf(Opens below)) Available 4403738306
Total holds: 0

Enhanced descriptions from Syndetics:

This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a real world setting.

postgraduate research/professional.