Learning to manage conflict : getting people to work together productively.

By:

Tjosvold, Dean

Material type: Text

TextPublication details: New York ; Oxford : Maxwell Macmillan International : Lexington Books, c1993.ISBN:

0029324912

Subject(s):

DDC classification:

658.3145 20

Contents:

Pt. 1. Facing the Challenge. 1. Moving Toward Cooperative Conflict. 2. Learning from Conflict. 3. Using Conflict to Learn to Manage Conflict -- Pt. 2. Laying the Foundations for Learning. 4. Cooperative Conflict Theory. 5. Learning Together. 6. Broadening the Learning Network -- Pt. 3. Extending Conflict Competence. 7. Making Decisions to Solve Problems. 8. Negotiating, Mediating, and Arbitrating. 9. Managing Anger at Home and Work -- Pt. 4. Reaching Out. 10. Changing an Organization. 11. Teams to Support Learning. 12. Coming Together.

Summary: Most people go through their lives trying to avoid conflict. Yet, at work and at home, conflict is not only inevitable, according to Dean Tjosvold, but also beneficial. In today's fast-paced and competitive world, he says, knowing how to manage conflict successfully is essential. In Learning to Manage Conflict, Tjosvold demonstrates how everyday arguments and disputes can be used as tools to improve communication, enrich relationships, and solve problems more creatively. Whether the conflict originates at work or at home, he shows, the methods for managing it are similar. Using the technique he calls "cooperative conflict," he explains how those engaged in disputes can learn to recognize the goals they share, and the ways to collaborate to meet those goals. In the process of meeting their common objectives, says Tjosvold, the conflict partners will share information and resources, acknowledge the other's point of view, and discuss opposing ideas openly. This cooperation will lead to innovative solutions, reduced stress levels, and more effective professional and personal relationships. An extensive case example that runs throughout the book provides realistic strategies for handling conflicts with colleagues, family members, and the boss. The lists of recommended actions at the end of each chapter will guide the reader step by step to more constructive and cooperative relationships - and illustrate the positive results that can be achieved by managing, rather than avoiding, conflict.

Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Home library	Call number	Status	Date due	Barcode	Item holds
Two Week Loan	de Havilland Learning Resources Centre Main Shelves	658.3145 TJO (Browse shelf(Opens below))	Available		4403377802

Total holds: 0

Enhanced descriptions from Syndetics:

Most people go through their lives trying to avoid conflict. Yet, at work and at home, conflict is not only inevitable, according to Dean Tjosvold, but also beneficial. In today's fast-paced and competitive world, he says, knowing how to manage conflict successfully is essential. In Learning to Manage Conflict, Tjosvold demonstrates how everyday arguments and disputes can be used as tools to improve communication, enrich relationships, and solve problems more creatively. Whether the conflict originates at work or at home, he shows, the methods for managing it are similar. Using the technique he calls "cooperative conflict," he explains how those engaged in disputes can learn to recognize the goals they share, and the ways to collaborate to meet those goals. In the process of meeting their common objectives, says Tjosvold, the conflict partners will share information and resources, acknowledge the other's point of view, and discuss opposing ideas openly. This cooperation will lead to innovative solutions, reduced stress levels, and more effective professional and personal relationships. An extensive case example that runs throughout the book provides realistic strategies for handling conflicts with colleagues, family members, and the boss. The lists of recommended actions at the end of each chapter will guide the reader step by step to more constructive and cooperative relationships - and illustrate the positive results that can be achieved by managing, rather than avoiding, conflict.