Delivering quality service : balancing customer perceptions and expectations / Valerie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Material type:
TextPublication details: Free Press, 1990.Subject(s):
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
Two Week Loan
|
de Havilland Learning Resources Centre Main Shelves | 658.812 ZEI (Browse shelf(Opens below)) | Available | 4400224996 |
Total holds: 0