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The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss.

By: Woodcock, NeilContributor(s): Stone, Merlin, 1948- | Foss, BryanMaterial type: TextTextPublication details: London : Kogan Page, 2003. ISBN: 1597343927; 0749438959Subject(s): Customer relations -- ManagementDDC classification: 658.812 LOC classification: HF5415.5
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
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658.812 WOO (Browse shelf(Opens below)) Available 6000626145
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Enhanced descriptions from Syndetics:

Includes bibliographical references and index.

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