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The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss.

By: Woodcock, NeilContributor(s): Stone, Merlin, 1948- | Foss, BryanMaterial type: TextTextPublication details: London : Kogan Page, 2003. ISBN: 1597343927; 0749438959Subject(s): Customer relations -- ManagementDDC classification: 658.812 LOC classification: HF5415.5
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 WOO (Browse shelf(Opens below)) Available 6000626145
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references and index.

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