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Why CRM doesn't work : how to win by letting customers manage the relationship / Frederick Newell ; foreword by Seth Godin.

By: Material type: TextTextPublication details: London : Kogan Page, 2003.ISBN:
  • 0749439475
Subject(s): DDC classification:
  • 658.812 21
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre Main Shelves 658.812 NEW (Browse shelf(Opens below)) Available 6000571987
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references and index.