Service operations : the question of productivity and quality management / F. Shafti, Robert van der Meer, T. Williams.

By: Contributor(s): Material type: Continuing resourceContinuing resourceSeries: Management science: theory, method and practice series. Working paper ; 2003/06Publication details: University of Strathclyde, 2003.
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre Main Shelves 658.403 UNI (Browse shelf(Opens below)) Available 6000624730
Total holds: 0