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The customer service workbook / Neville Lake & Kristin Hickey.

By: Lake, NevilleContributor(s): Hickey, Kristin | Institute of DirectorsMaterial type: TextTextSeries: The Sunday times business enterprise guidePublication details: London : Kogan Page, 2002. ISBN: 0749437898Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 LAK (Browse shelf(Opens below)) Available 6000764624
Total holds: 0

Enhanced descriptions from Syndetics:

Published in association with the Institute of Directors.

Includes bibliographical references ([p. 217]) and index.

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