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The customer service workbook / Neville Lake & Kristin Hickey.

By: Lake, NevilleContributor(s): Hickey, Kristin | Institute of DirectorsMaterial type: TextTextSeries: The Sunday times business enterprise guidePublication details: London : Kogan Page, 2002. ISBN: 0749437898Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
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658.812 LAK (Browse shelf(Opens below)) Available 6000764624
Total holds: 0

Enhanced descriptions from Syndetics:

Published in association with the Institute of Directors.

Includes bibliographical references ([p. 217]) and index.

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