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Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt.

By: Schmitt, BerndMaterial type: TextTextPublication details: Hoboken, N.J. ; [Great Britain] : John Wiley, c2003. ISBN: 0471237744Subject(s): Relationship marketing | Customer relationsDDC classification: 658.812 LOC classification: HF5415.55
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
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658.812 SCH (Browse shelf(Opens below)) Available 6000765837
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references (p. 231-233) and index.

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