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Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt.

By: Material type: TextTextPublication details: Hoboken, N.J. ; [Great Britain] : John Wiley, c2003.ISBN:
  • 0471237744
Subject(s): DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.55
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre Main Shelves 658.812 SCH (Browse shelf(Opens below)) Available 6000765837
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references (p. 231-233) and index.