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Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt.

By: Schmitt, BerndMaterial type: TextTextPublication details: Hoboken, N.J. ; [Great Britain] : John Wiley, c2003. ISBN: 0471237744Subject(s): Relationship marketing | Customer relationsDDC classification: 658.812 LOC classification: HF5415.55
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 SCH (Browse shelf(Opens below)) Available 6000765837
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references (p. 231-233) and index.

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