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Breaking through : implementing customer focus in enterprises / by Sandra Vandermerwe.

By: Vandermerwe, SandraMaterial type: TextTextPublication details: New York : Palgrave Macmillan, 2004. ISBN: 1403935033; 1403935033Subject(s): Consumer satisfaction | Customer relations | Organizational change | Organizational effectivenessDDC classification: 658.8/12 LOC classification: HF5415.335
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 VAN (Browse shelf(Opens below)) Available 5000065473
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 VAN (Browse shelf(Opens below)) Available 5000065465
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 VAN (Browse shelf(Opens below)) Available 5000065036
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographical references and index.

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