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Breaking through : implementing customer focus in enterprises / by Sandra Vandermerwe.
Material type:
TextPublication details: New York : Palgrave Macmillan, 2004. ISBN: 1403935033; 1403935033Subject(s): Consumer satisfaction | Customer relations | Organizational change | Organizational effectivenessDDC classification: 658.8/12 LOC classification: HF5415.335
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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Two Week Loan
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de Havilland Learning Resources Centre Main Shelves | 658.812 VAN (Browse shelf(Opens below)) | Available | 5000065473 | ||
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Two Week Loan
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de Havilland Learning Resources Centre Main Shelves | 658.812 VAN (Browse shelf(Opens below)) | Available | 5000065465 | ||
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Two Week Loan
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de Havilland Learning Resources Centre Main Shelves | 658.812 VAN (Browse shelf(Opens below)) | Available | 5000065036 |
Total holds: 0
Enhanced descriptions from Syndetics:
Includes bibliographical references and index.