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Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.

Contributor(s): Deery, Stephen, 1955- | Kinnie, Nicholas, 1955-Material type: TextTextPublication details: Basingstoke : Palgrave Macmillan, 2004. ISBN: 1403913048Subject(s): Call centers -- Great Britain -- Personnel management | Customer services -- Great Britain -- Management | Call centers -- Australia -- Personnel management | Customer services -- Australia -- Management | Call centers -- United States -- Personnel management | Customer services -- United States -- ManagementDDC classification: 338.761384640683 LOC classification: HE8789.G7
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
338.761384640683 CAL (Browse shelf(Opens below)) Available 5000089051
Total holds: 0

Enhanced descriptions from Syndetics:

Includes bibliographies and index.

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