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Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.
Material type:
TextPublication details: Basingstoke : Palgrave Macmillan, 2004.ISBN: - 1403913048
- Call centers -- Great Britain -- Personnel management
- Customer services -- Great Britain -- Management
- Call centers -- Australia -- Personnel management
- Customer services -- Australia -- Management
- Call centers -- United States -- Personnel management
- Customer services -- United States -- Management
- 338.761384640683 22
- HE8789.G7
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
Two Week Loan
|
de Havilland Learning Resources Centre Main Shelves | 338.761384640683 CAL (Browse shelf(Opens below)) | Available | 5000089051 |
Total holds: 0
Enhanced descriptions from Syndetics:
Includes bibliographies and index.