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Operations management [electronic resource] / Nigel Slack, Stuart Chambers, Robert Johnston.

By: Contributor(s): Material type: Computer fileComputer filePublisher number: 9780273730460.Publication details: Harlow : Financial Times/Prentice Hall, 2010.Edition: 6th edISBN:
  • 0273730479
  • 9780273730477
Subject(s): Genre/Form: Additional physical formats: No titleDDC classification:
  • 658.5 22
LOC classification:
  • TS155 .S562 2010
Online resources: Available additional physical forms:
  • Also available in printed form.
Incomplete contents:
Part One INTRODUCTION 1. Operations management Introduction What is operations management? Operations management is important in all types of organization The input transformation output process The process hierarchy Operations processes have different characteristics The activities of operations management Summary answers to key questions~ Case study: Design house partnerships at Concept Design Services Problems and applications Selected further reading Useful web sites 2. Operations performance Introduction Operations performance is vital for any organization The quality objective The speed objective The dependability objective The flexibility objective The cost objective Trade-offs between performance objectives Summary answers to key questions Case study: Operations objectives at the Penang Mutiara Problems and applications Selected further reading Useful web sites 3. Operations strategy Introduction What is strategy and what is operations strategy? The top-down' and bottom-up' perspectives The market requirements and operations resources perspectives The process of operations strategy Summary answers to key questions Case study: Long Ridge Gliding Club Problems and applications Selected further reading Useful web sites Part Two DESIGN 4. Process design Introduction What is process design? What effects should process design have? Process types the volume variety effect on process design Detailed process design Summary answers to key questions Case study: The Central Evaluation Unit Problems and applications Selected further reading Useful web sites 5. The design of products and services Introduction Why is good design so important? The benefits of interactive design Summary answers to key questions Case study: Chatsworth the adventure playground decision Problems and applications Selected further reading Useful web sites 6. Supply network design Introduction The supply network perspective Configuring the supply network The location of capacity Long-term capacity management Summary answers to key questions Case study: Disneyland Resort Paris (abridged) Problems and applications Selected further reading Useful web sites Supplement to Chapter 6 Forecasting Introduction Forecasting knowing the options In essence forecasting is simple Approaches to forecasting The performance of forecasting models Notes on chapter Selected further reading 7. Layout and flow Introduction What is layout? The basic layout types What type of layout should an operation choose? Detailed design of the layout Summary answers to key questions Case study: Weldon Hand Tools Problems and applications Selected further reading Useful web sites 8. Process technology Introduction What is process technology? Understanding process technologies Evaluating process technologies Implementing process technologies Summary answers to key questions Case study: Rochem Ltd Problems and applications Selected further reading Useful web sites 9. People, jobs and organization Introduction People in operations Human resource strategy Job design Summary answers to key questions Case study: Service Adhesives tries again Problems and applications Selected further reading Useful web sites Supplement to Chapter 9 Work study Introduction Method study in job design Work measurement in job design Part Three PLANNING AND CONTROL 10. The nature of planning and control Introduction What is planning and control? Supply and demand affect planning and control Planning and control activities Summary answers to key questions Case study: Air traffic control a world-class juggling act Problems and applications Selected further reading Useful web sites 11. Capacity planning and control Introduction What is capacity management? Measuring demand and capacity The alternative capacity plans Choosing a capacity planning and control approach Capacity planning as a queuing problem Summary answers to key questions Case study: Holly Farm Problems and applications Sele
Summary: A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation. Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Electronic Resource Electronic Resource UH Online Library Ebooks Not for loan
Total holds: 0

Enhanced descriptions from Syndetics:

Previous ed.: 2007.

Includes bibliographical references and index.

Part One INTRODUCTION 1. Operations management Introduction What is operations management? Operations management is important in all types of organization The input transformation output process The process hierarchy Operations processes have different characteristics The activities of operations management Summary answers to key questions~ Case study: Design house partnerships at Concept Design Services Problems and applications Selected further reading Useful web sites 2. Operations performance Introduction Operations performance is vital for any organization The quality objective The speed objective The dependability objective The flexibility objective The cost objective Trade-offs between performance objectives Summary answers to key questions Case study: Operations objectives at the Penang Mutiara Problems and applications Selected further reading Useful web sites 3. Operations strategy Introduction What is strategy and what is operations strategy? The top-down' and bottom-up' perspectives The market requirements and operations resources perspectives The process of operations strategy Summary answers to key questions Case study: Long Ridge Gliding Club Problems and applications Selected further reading Useful web sites Part Two DESIGN 4. Process design Introduction What is process design? What effects should process design have? Process types the volume variety effect on process design Detailed process design Summary answers to key questions Case study: The Central Evaluation Unit Problems and applications Selected further reading Useful web sites 5. The design of products and services Introduction Why is good design so important? The benefits of interactive design Summary answers to key questions Case study: Chatsworth the adventure playground decision Problems and applications Selected further reading Useful web sites 6. Supply network design Introduction The supply network perspective Configuring the supply network The location of capacity Long-term capacity management Summary answers to key questions Case study: Disneyland Resort Paris (abridged) Problems and applications Selected further reading Useful web sites Supplement to Chapter 6 Forecasting Introduction Forecasting knowing the options In essence forecasting is simple Approaches to forecasting The performance of forecasting models Notes on chapter Selected further reading 7. Layout and flow Introduction What is layout? The basic layout types What type of layout should an operation choose? Detailed design of the layout Summary answers to key questions Case study: Weldon Hand Tools Problems and applications Selected further reading Useful web sites 8. Process technology Introduction What is process technology? Understanding process technologies Evaluating process technologies Implementing process technologies Summary answers to key questions Case study: Rochem Ltd Problems and applications Selected further reading Useful web sites 9. People, jobs and organization Introduction People in operations Human resource strategy Job design Summary answers to key questions Case study: Service Adhesives tries again Problems and applications Selected further reading Useful web sites Supplement to Chapter 9 Work study Introduction Method study in job design Work measurement in job design Part Three PLANNING AND CONTROL 10. The nature of planning and control Introduction What is planning and control? Supply and demand affect planning and control Planning and control activities Summary answers to key questions Case study: Air traffic control a world-class juggling act Problems and applications Selected further reading Useful web sites 11. Capacity planning and control Introduction What is capacity management? Measuring demand and capacity The alternative capacity plans Choosing a capacity planning and control approach Capacity planning as a queuing problem Summary answers to key questions Case study: Holly Farm Problems and applications Sele

Available only to authorised users

A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation. Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

Also available in printed form.

Electronic reproduction. Dawson Books. Mode of access: World Wide Web.