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Advances and Trends in Hospitality and Tourism [electronic resource].

By: Material type: Computer fileComputer filePublisher number: 9780857244079Series: International Journal of Contemporary Hospitality Management: Volume 22, Edition 7Publication details: Bradford : Emerald Group Publishing Limited, 2010.ISBN:
  • 9780857244086
Subject(s): Genre/Form: Additional physical formats: Print version:: Advances and Trends in Hospitality and TourismDDC classification:
  • 910/.68
LOC classification:
  • G155.7
Online resources:
Contents:
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Hotel performance: state of the art; Evaluating stability of the performance-satisfaction relationship across selected lodging market segments; The relationship between consumer complaining behavior and service recovery; Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry; Interoperability and Open Travel Alliance standards: strategic perspectives; The application of activity-based costing to a support kitchen in a Las Vegas casino
An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliers
Summary: This e-book explores the on-going advances, issues and trends for the hospitality and tourism industries. Given the theme, the topics of manuscripts submitted for this issue were broad and focused on a wide variety of fields and functional areas such as marketing, human resources, operations, finance and accounting, crisis management, sustainable development, information technology, gaming, education, destination marketing and management, and so on.
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Electronic Resource Electronic Resource UH Online Library Ebooks Not for loan
Total holds: 0

Enhanced descriptions from Syndetics:

Description based upon print version of record.

Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Hotel performance: state of the art; Evaluating stability of the performance-satisfaction relationship across selected lodging market segments; The relationship between consumer complaining behavior and service recovery; Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry; Interoperability and Open Travel Alliance standards: strategic perspectives; The application of activity-based costing to a support kitchen in a Las Vegas casino

An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliers

This e-book explores the on-going advances, issues and trends for the hospitality and tourism industries. Given the theme, the topics of manuscripts submitted for this issue were broad and focused on a wide variety of fields and functional areas such as marketing, human resources, operations, finance and accounting, crisis management, sustainable development, information technology, gaming, education, destination marketing and management, and so on.