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Improving Healthcare Team Performance [electronic resource] : The 7 Requirements for Excellence in Patient Care

By: Contributor(s): Material type: Computer fileComputer filePublisher number: 9781118199527Publication details: New York : Wiley, 2012.ISBN:
  • 9781118209677
Subject(s): Genre/Form: Additional physical formats: Print version:: Improving Healthcare Team Performance : The 7 Requirements for Excellence in Patient CareDDC classification:
  • 362.1068
LOC classification:
  • R729.5.H4
Online resources:
Contents:
Improving Healthcare Team Performance: The 7 Requirements for Excellence in Patient Care; Table of Contents; Acknowledgements; Foreword; Introduction; THE 7 ELEMENTS OF A HIGH PERFORMANCE HEALTHCARE TEAM; WHEN TEAMWORK IS LACKING; HOW THIS BOOK IS STRUCTURED; CREATING CHANGE THAT MAKES A DIFFERENCE; Part I: The 7 Elements of a High Performance Healthcare Team; Chapter 1: When Groups Become Teams; WHEN A GROUP BECOMES A TEAM; THE ELEMENTS OF HIGH PERFORMANCE, COLLABORATIVE TEAMWORK; Chapter 2: Healthy Climate: A Cornerstone of the Staff and Patient Experience; TRUST
2. Make Change Stick3. Set an Example; 4. Strengthen the Team; Chapter 6: Team Members' Contribution: The Sum of the Parts; BRINGING OUT THE BEST IN PEOPLE; DEVELOP THE TEAM, DEVELOP ITS MEMBERS; CREATING INCREASED CONTRIBUTION THROUGH PASSION; Chapter 7: Shared Leadership: The Path to Empowered Team Members; LETTING GO; SHARING DECISION MAKING: THE BASICS; Potential Pitfalls of Sharing Decision Making; Encouraging Team Member Participation in Shared Leadership; Chapter 8: Shared Learning: Propelling the Team Forward; SHARED LEARNING PRACTICES; EVERYDAY LEARNING; BARRIERS TO SHARED LEARNING
Chapter 10: The Leadership Balancing Act
DEVELOPING VALUES AGREEMENTSPRIDE; Chapter 4: Open Communication: The Heart of Quality Patient Care; PURE COMMUNICATION; DIALOGUE; The Behaviours and Practices that Create Open and Effective Communication; 1. Listen. Really Listen!; 2. Respond Instead of React; 3. Ask Questions and Clarify; 4. Recap Understanding; Chapter 5: Change Compatibility: From Rigidity to Flexibility; CHANGE RESPONSIVENESS; The Rigid Response; The Limp Response; The Flexible Response; Avoiding Rigid and Limp Responses; STRENGTHENING CHANGE COMPATIBILITY; 1. Create Member Engagement and Let the Team Own the Change
Shared Learning Is Not a PriorityReluctance to Ask Questions; Fear and Blame; LEARNING THROUGH ERRORS; Part II: Making It Happen: Achieving Improved Team Performance; Chapter 9: The Team Development Process; THE TEAM DEVELOPMENT PROCESS; MEASURE THE TEAM'S EFFECTIVENESS; Using an Assessment; What to Assess?; Introducing the Team Assessment and Development Process; SHARE AND DISCUSS THE RESULTS; AGREE ON DEVELOPMENT PRIORITIES AND COMMIT TO ACTION; TAKE ACTION; KEEPING UP THE MOMENTUM; REASSESS; AN ONGOING PROCESS; A TEAM DEVELOPMENT QUICK START: CLARIFYING EXPECTATIONS
Where Trust Building StartsRESPECT; Gaining Respect; CONFLICT: THE OUTCOME OF DISAGREEMENT IN A COLD CLIMATE; Interpersonal Conflict: The Negative By-product of a Cold Climate; Dealing with Conflict; MAKING ASSUMPTIONS: THE NUMBER ONE COLD CLIMATE CULPRIT; PERSONAL RESPONSIBILITY AND GROWTH IN BUILDING A HEALTHY CLIMATE; Chapter 3: Cohesiveness: Achieving the Common Goal of Exceptional Patient Care; A CLEAR, COMMON GOAL; EMBRACING THE GOAL; Defining the Goal; Fanatically Focused on Quality: The Quality Goal in Action; CLEAR AND RESPECTED ROLES AND RESPONSIBILITIES; LIVING COMMON VALUES
Holdings
Item type Home library Call number Status Date due Barcode Item holds
Electronic Resource Electronic Resource UH Online Library Ebooks Not for loan
Total holds: 0

Enhanced descriptions from Syndetics:

Description based upon print version of record.

Improving Healthcare Team Performance: The 7 Requirements for Excellence in Patient Care; Table of Contents; Acknowledgements; Foreword; Introduction; THE 7 ELEMENTS OF A HIGH PERFORMANCE HEALTHCARE TEAM; WHEN TEAMWORK IS LACKING; HOW THIS BOOK IS STRUCTURED; CREATING CHANGE THAT MAKES A DIFFERENCE; Part I: The 7 Elements of a High Performance Healthcare Team; Chapter 1: When Groups Become Teams; WHEN A GROUP BECOMES A TEAM; THE ELEMENTS OF HIGH PERFORMANCE, COLLABORATIVE TEAMWORK; Chapter 2: Healthy Climate: A Cornerstone of the Staff and Patient Experience; TRUST

2. Make Change Stick3. Set an Example; 4. Strengthen the Team; Chapter 6: Team Members' Contribution: The Sum of the Parts; BRINGING OUT THE BEST IN PEOPLE; DEVELOP THE TEAM, DEVELOP ITS MEMBERS; CREATING INCREASED CONTRIBUTION THROUGH PASSION; Chapter 7: Shared Leadership: The Path to Empowered Team Members; LETTING GO; SHARING DECISION MAKING: THE BASICS; Potential Pitfalls of Sharing Decision Making; Encouraging Team Member Participation in Shared Leadership; Chapter 8: Shared Learning: Propelling the Team Forward; SHARED LEARNING PRACTICES; EVERYDAY LEARNING; BARRIERS TO SHARED LEARNING

Chapter 10: The Leadership Balancing Act

DEVELOPING VALUES AGREEMENTSPRIDE; Chapter 4: Open Communication: The Heart of Quality Patient Care; PURE COMMUNICATION; DIALOGUE; The Behaviours and Practices that Create Open and Effective Communication; 1. Listen. Really Listen!; 2. Respond Instead of React; 3. Ask Questions and Clarify; 4. Recap Understanding; Chapter 5: Change Compatibility: From Rigidity to Flexibility; CHANGE RESPONSIVENESS; The Rigid Response; The Limp Response; The Flexible Response; Avoiding Rigid and Limp Responses; STRENGTHENING CHANGE COMPATIBILITY; 1. Create Member Engagement and Let the Team Own the Change

Shared Learning Is Not a PriorityReluctance to Ask Questions; Fear and Blame; LEARNING THROUGH ERRORS; Part II: Making It Happen: Achieving Improved Team Performance; Chapter 9: The Team Development Process; THE TEAM DEVELOPMENT PROCESS; MEASURE THE TEAM'S EFFECTIVENESS; Using an Assessment; What to Assess?; Introducing the Team Assessment and Development Process; SHARE AND DISCUSS THE RESULTS; AGREE ON DEVELOPMENT PRIORITIES AND COMMIT TO ACTION; TAKE ACTION; KEEPING UP THE MOMENTUM; REASSESS; AN ONGOING PROCESS; A TEAM DEVELOPMENT QUICK START: CLARIFYING EXPECTATIONS

Where Trust Building StartsRESPECT; Gaining Respect; CONFLICT: THE OUTCOME OF DISAGREEMENT IN A COLD CLIMATE; Interpersonal Conflict: The Negative By-product of a Cold Climate; Dealing with Conflict; MAKING ASSUMPTIONS: THE NUMBER ONE COLD CLIMATE CULPRIT; PERSONAL RESPONSIBILITY AND GROWTH IN BUILDING A HEALTHY CLIMATE; Chapter 3: Cohesiveness: Achieving the Common Goal of Exceptional Patient Care; A CLEAR, COMMON GOAL; EMBRACING THE GOAL; Defining the Goal; Fanatically Focused on Quality: The Quality Goal in Action; CLEAR AND RESPECTED ROLES AND RESPONSIBILITIES; LIVING COMMON VALUES