Includes bibliographical references and index.

Pt. 1. Foundation Material. 1. Zeroing in on Operations. Supplement A Tour of a Repetitive Production Plant: Nissan Motor Manufacturing Corporation, U.S.A. -- Supplement B Tour of a Job Shop: Teledyne Brown Engineering Fabrication and Assembly Plant I -- Supplement C Tour of a Service Operation: A View of Wal-Mart's Distribution System -- Supplement D Historical Perspective: Progress in Operations Management. 2. Operations Strategy. Supplement E Decision Making. 3. Forecasting Demand -- Pt. 2. Planning and Controlling Operations. 4. Planning for Operations and Capacity. 5. Overview of Materials Management. 6. Managing Independent-Demand Inventory. 7. Managing Dependent-Demand Items and Capacity. 8. Scheduling and Controlling Manufacturing. 9. Just-in-Time Manufacturing or Manufacturing Excellence. 10. The Nature and Scheduling of Services. Supplement F Simulation. 11. Scheduling and Controlling Projects. Supplement G Maintenance. 12. Total Quality Management. 13. Statistical Quality Control -- Pt. 3. Design of Operations Systems. 14. Facility Location. 15. Layout of Facilities. 16. Design and Manage for Technological Advantage. 17. Job Design. 18. Work Measurement and Compensation. 19. The Future: Global Competition and Continuous Improvement. Supplement H Linear Programming.