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Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.

By: Edvardsson, Bo, 1952-Contributor(s): Ovretveit, John | Thomasson, BoMaterial type: TextTextPublication details: London : McGraw-Hill, 1994. ISBN: 0077079493Subject(s): Customer services -- Management | Total quality management | Service industries -- Quality control | Service industries -- Management | Customer servicesDDC classification: 658.812
Item type Home library Call number Status Date due Barcode Item holds
Two Week Loan Two Week Loan de Havilland Learning Resources Centre
Main Shelves
658.812 EDV (Browse shelf(Opens below)) Available 4401270128
Total holds: 0

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